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Start a televisit from your schedule

When a patient books a telehealth appointment, you start the video visit directly from the Schedule page. The televisit opens in the dedicated video-visit workspace with the patient and visit context already loaded.

Before you start​

You need video-visit access (prescriber and trainee roles). The appointment must exist on your schedule as a Tele-Visit and be in Confirmed status. Go to Work → Schedule.

Steps​

  1. Open Schedule and go to the Today's Queue tab (or find the appointment in Calendar or Appointments).
  2. Locate the telehealth appointment — it carries a Tele badge.
  3. Click Start TeleVisit on the appointment. The televisit workspace opens in a new tab with the waiting room, patient chart context, and video controls.
  4. For a faster, streamlined session, click the small arrow next to Start TeleVisit and choose Quick visit. This opens a slimmed-down video view without the full workspace around it.
  5. Conduct the visit in the televisit workspace. When you finish, return to KareMD and mark the appointment Complete from its action buttons.

Tips / Troubleshooting​

  • If you see a Join Call button instead of Start TeleVisit, your site is using the direct video-room link; clicking it opens the visit's video room in a new tab.
  • Pop-up blockers can stop the visit window from opening — allow pop-ups for this site.
  • If the appointment shows no televisit action, check that it is a telehealth visit type and confirmed; pending appointments must be confirmed first.