Start a video visit from the queue

Use the Provider Queue to see today's scheduled visits, check that the patient is ready, and open the video room.

Before you start

• You need a provider sign-in; the queue only shows visits scheduled under your name.
• The patient must have a visit scheduled for today. Patients who have entered their waiting room show a green live badge on their row.
• The queue is your home screen after sign-in. You can also reach it any time from Queue in the top ribbon.

Steps

1. Open the Provider Queue. The stats row at the top shows In Queue, Completed, Avg Wait (min), and Billable Today. Select Refresh if you want to reload the list.
2. In the Queue list on the left, select a patient. Each row shows the reason for the visit, wait time, and status.
3. Check the patient's readiness. When the patient is in their waiting room, the row shows a live badge and an intake counter (for example, 2/3). Hover over it to see which items are done: Consent, Questionnaire, and Camera + mic test.
4. Review the preview pane on the right. It shows the patient's Conditions, Latest A1c, Appointment time, and Status.
5. Scan the Pre-Visit Brief below the preview — it lists the patient's top open care-gap alerts so you know what to address during the visit.
6. Select Start Visit. The system opens the visit record and takes you straight to the video room.

Tips / Troubleshooting

• If the queue says No practitioner in context, your session started without a provider identity. Re-launch TeleVisit from your EHR or launcher with your provider login.
• No visits scheduled today means today's schedule came back empty for you — confirm the appointment was booked under your name.
• You can start a visit before the patient finishes intake, but waiting for the consent item to be checked avoids having to pause later.