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Conduct the video visit

Run the live video call: manage your microphone and camera, share your screen, pause when you step away, and invite a guest such as an interpreter.

Before you start​

  • Start the visit from the Provider Queue (see Start a video visit from the queue). The visit screen opens automatically.
  • Allow the browser to use your camera and microphone when prompted.

Steps​

  1. When the visit screen opens, the video area connects automatically. You and the patient appear as tiles; a shared screen gets its own tile.
  2. Watch the timer strip across the top. It shows a red Live indicator, Total Time, F2F (face-to-face) time, and an estimated CPT Tier based on elapsed time.
  3. Use the control bar under the video:
    • Mic On / Mic Off — mute or unmute yourself.
    • Camera On / Camera Off — turn your video on or off.
    • Share — share your screen; the button reads Sharing while active. Select it again to stop.
    • Pause / Resume — pause the visit timer if you step out for a moment. Select Resume when you return. (The timer also pauses automatically if the connection drops.)
  4. To bring in an interpreter or observer, select Invite:
    1. Enter a Guest name (for example, "Interpreter").
    2. Select Generate invite link.
    3. Select Copy next to the Join link (valid 1 hour) and send it to the guest. They join this visit only, with no account needed.
  5. When you are done, use the red End Visit button at the top right of the screen (see End the visit and wrap up).

Tips / Troubleshooting​

  • If you see Couldn't connect to the video room, retry, or return to the queue and start the visit again.
  • Use the End Visit button at the top of the screen to finish — the small End button in the control bar does not close the visit.
  • The Chat button in the control bar is not active yet.
  • The guest link expires after one hour and only works for the current visit — generate a fresh link if the guest joins late.