Join a video visit

Join your telehealth visit from the myKare Portal. You'll land in a waiting room where you sign your consent, tell us why you're here, and test your camera before the doctor connects.

Before you start

• Sign in to the myKare Portal and use a recent version of Chrome, Edge, Safari, or Firefox.
• Joining opens 30 minutes before your appointment time.
• Find a quiet, private spot with good internet.

Steps

1. In the portal, open Appointments under My Care and select your telehealth visit (look for the Telehealth badge).
2. When the join window is open, click Start TeleVisit. A new tab opens with your waiting room — "Your Waiting Room" shows your queue position and estimated wait.
3. Work through the Pre-Visit Checklist:
   • Consent for telehealth visit — scroll to the end of the consent text, type your full name, tick the confirmation box, and click I agree — sign + start visit prep.
   • Tell us why you're here — briefly describe what's bothering you, add anything else the provider should know, and click Save and continue.
   • Test your camera and microphone — click the test button and allow access when your browser asks. "Looks good — you're all set" means you're ready.
4. While you wait, you can complete an optional 2-minute screening — your answers go straight to your provider.
5. When the visit starts, use the controls at the bottom: Mic On/Off, Camera On/Off, Share (your screen), Invite (add an interpreter or family member by link), and End when you're done.

Tips / Troubleshooting

• Camera blocked? Click the camera icon in your browser's address bar, choose Allow, then test again.
• Close other video apps (Zoom, Teams, FaceTime) if your camera says it's in use.
• Too early? The button shows when joining opens. Missed the window? Contact your care team to reschedule.